Below are some of the frequently asked questions that our customers ask before purchasing our products. If you have additional questions, please send them to INFO@AJ-GIANT.COM

Where can I get answers to my product questions?

For any questions about our products, we recommend that you contact our customer service department with any questions. See our Contact Us page for more information

How Long Will it take to get my order?

 We start processing your order quickly after it has been placed. Still, we ask for 1-3 business days to prepare and ship your item. Items are shipped from one of our 3 warehouses located in the USA, France, and China. Our worldwide free shipping generally takes around 10-20 business days from the shipment date. This time frame can vary depending on the country and package being delivered. To check the status of your order, contact us at INFO@AJ-GIANT.COM  and we will be more than happy to update you on the progress and estimated delivery date.

I have received only part of my shipment, where are the other items?

 We ship from different warehouses using different carriers so some items arrive earlier than others. As well, often some parcels experience shipping delays while others do not. If you’d like to know the status of your other items, please email us your name and order number.

Do You Ship Internationally? How much is the shipping?

 Yes, we do ship everywhere and shipping is FREE.

What about possible custom fees?

 We will cover all tax & duties. If you are charged any duty/tax fees for your order, please send us a copy of the invoice. We will settle the charges.

Will this item get to me before

?

Do not buy the items during the holiday month. This is important if you plan to give one of our items as a holiday or occasional gift. There is a risk of the item not arriving there on time. We are not held responsible for items not arriving before specified dates.

How do I order?

If this is your first buy from us, you’ll want to place items in your shopping cart. Then, continue to checkout using our secure and easy-to-use guide.

 Choose the item to buy, click the “Add to Cart” button, and continue to “Checkout” from your shopping cart.

Once you’ve placed your first order, the process will become easier. We’ll have your earlier billing and shipping information on file for future orders.

What currency are the prices I see on the site?

 All prices are in US.

I just placed an order, when will it ship?

 We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 10-20 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don’t have a tracking number after 7 business, please email us at INFO@AJ-GIANT.COM

I am not in love with my order, can it be returned? What if there is an issue?

 We offer a 100 % money-back guarantee for defective or damaged products. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original buy. Please include a name and order number on all the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive. You need to return it before receiving a refund.

Can I cancel my order?

 You can cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

  I have entered an incorrect location what do I do now?

 If you have misspelled or auto filled in an incorrect location, reply to your order confirmation email and confirm. Once you double-check if the location is wrong, kindly email us at INFO@AJ-GIANT.COM . If the location is bad, we can change the location to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn’t answered, can you please help?

 Absolutely! We are here to help you make you satisfied! Please send us an email

to INFO@AJ-GIANT.COM  and we will be happy to help you in any way we can. We get many emails. If you wish to get a prompt response, please attach your order number. Explain the problem clearly, thanks.

Unable to find satisfactory answers?

Please Contact Us Through our https://aj-giant.com/contact-us